At Redmayne Bentley we endeavour to put clients' interests first. In 2023, a new regulatory framework, the Consumer Duty, came into effect. This is designed to ensure that as a client you receive the support you need, with communications that you can understand and that products and services meet your needs and offer fair value.
The key elements of Consumer Duty
A new consumer Principle 12:
A firm must act to deliver good outcomes for retail clients.
Cross-cutting Rules: These provide greater clarity on the FCAs expectations under the new Principle 12. They strengthen the standards of conduct through three common themes, these rules require Redmayne Bentley to:
- Act in good faith towards retail clients.
- Avoid foreseeable harm to retail clients.
- Enable and support retail clients to pursue their financial objectives.
The Four Outcomes - These represent key elements of the firm-client relationship which are instrumental in helping to drive good outcomes for our clients. The four outcomes relate to:
- Products and services
- Price and fair value
- Consumer understanding
- Consumer support
We aim to observe the outcomes above through offering a wide range of products and services to suit the needs of all investors. Our culture and governance is such that we put clients at the heart of decisions. Please refer to our
Service Levels for more information.
If you have any queries or questions regarding our services or products, please contact your usual Redmayne Bentley office, or call the Leeds Head Office on 0113 243 6941. Alternatively you can contact us by email at
info@redmayne.co.uk.
