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We're Recommended

91.7% of clients who responded to our 2025 survey would recommend us 
Based on 3,725 respondents
We aim to provide excellent service to all clients.
To ensure we meet this goal, we regularly ask clients for feedback. 

We issue surveys asking our clients how likely they are to recommended us,
and how we can improve.

In our 2025 survey, 91.7%* of clients scored us above 7 when asked:
"On a scale of 1 to 10 how likely are you to recommend us to a friend or a family member?"
*Based on 3,725 responses
 





 
WHAT IS A NET PROMOTER SCORE?

Our Net Promoter Score is a measure of how likely clients are to recommend us.
 


HOW IS AN NPS SCORE CALCULATED?

A Net Promoter Score survey asks clients to rate their experience on a scale of 1 to 10 and provide feedback on services provided. 
  • 1-6 is considered a low score, these clients are grouped as 'Detractors'
  • 7-8 is considered neutral or 'Passive'
  • 9-10 is considered a positive score and these are grouped as 'Promoters' 
NPS is determined by subtracting the percentage of Detractors from the percentage of Promoters, yielding a score that can range from -100 to +100.

WHY DOES IT MATTER?

We care about providing excellent service to our clients and the Net Promoter Score helps to tell us how we are doing. As well as providing a numerical rating, clients can also provide feedback on services they receive. This feedback allows us to develop and improve services to achieve excellence in all that we do.

 



 
HOW WE COMPARE
 
 
Redmayne Bentley’s NPS stands 10.2 points above the average of our competitors, who score 56.1. This reflects the consistently high-quality service we deliver. When compared to broader industry benchmarks, Redmayne Bentley significantly outperforms:
  • Professional services by 23.3 points
  • Financial services by 52.3 points
These results highlight our unwavering commitment to service excellence, an ethos that drives us to continually improve.
 
Source:
**Bain & Company
***Competitor average calculated from publicly reported NPS scores of eight firms offering similar services between 2020 and 2025. Scores not publicly available may differ.

What our clients say

I find Redmayne Bentley so easy to deal with, the staff on the phone are so well trained and take your order immediately over the phone and it is processed immediately.
20 March 2025, Mrs M, Cork (Execution-only Stockbroking Client)
"Firstly I'd like to thank Redmayne Bentley for being so helpful and supportive in transferring my inheritance shares -I don't know what I would have done had yourselves not been involved, thank you so much. I am delighted in how Redmayne Bentley have handled all aspects of my portfolio and I appreciate everything all Redmayne Bentley staff has done to help and assist me."
31 March 2022, Ms A Grampain (Execution Only, Stockbroking client)
“When I was working, I had some shares with Redmayne Bentley but chose another company when I retired. However, I decided to come back to you. I try and understand the markets, but it is hard to find the skill and knowledge that investment managers have. I take the attitude that you’re the experts. Our investment manager takes a great deal of trouble to give a good service I always find it interesting to receive the investment reports. Overall, we’re very happy.”
22 August 2018, Mr W Keighley (Discretionary Managed Service client)
Always helpful and their advice is concise. I know they take care of my portfolio in a very professional way and are easy to talk to if I have any queries. I feel I am a valued customer which is always reassuring.
19 February 2024, Mrs H, Perth (Discretionary Managed Service client)
Always very professional both buying and selling very happy with service having been with them for over 20 years
03 June 2024, Mr & Mrs W, Leeds, (Execution Only Stockbroking Clients)
Just a continuously excellent service all the way along, really pleased with the communications and general efficiency.
05 June 2025, Mr E, Middlesborough (Execution-only Stockbroking Client)
I have been a member for about 15 years and during that time I have always felt part of a family and not a number or just a client.
10 March 2025, Mr E, Leeds (Execution-only Stockbroking Client)
I find the people I know who work at Redmayne Bentley extremely helpful and pleasant to talk to. They also give very good advice.
20 May 2025, Mrs G, Brighton (Discretionary Investment Management Client)
I find Redmayne Bentley so easy to deal with, the staff on the phone are so well trained and take your order immediately over the phone and it is processed immediately.
20 March 2025, Mrs M, Cork (Execution-only Stockbroking Client)
"Firstly I'd like to thank Redmayne Bentley for being so helpful and supportive in transferring my inheritance shares -I don't know what I would have done had yourselves not been involved, thank you so much. I am delighted in how Redmayne Bentley have handled all aspects of my portfolio and I appreciate everything all Redmayne Bentley staff has done to help and assist me."
31 March 2022, Ms A Grampain (Execution Only, Stockbroking client)


IF YOU WOULD LIKE TO LEAVE US
A REVIEW, PLEASE VISIT TRUSTPILOT.



 



 

OUR SERVICES INCLUDE:

STOCKBROKING SERVICES

We believe in a personal approach to Stockbroking.
Talk to a quialified stockbroker when you trade.

 

INVESTMENT MANAGEMENT

Our approach to Investment Management focuses on your
personal objective and your preferred level of involvement. 

FINANCIAL PLANNING

We create financial plan that are tailored to
your personal goals and circumstances. 

 

 
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